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Gorgias vs Tidio (2026)
Both are ai customer service tools for online stores. Here is how they compare.
| Gorgias | Tidio | |
| One-liner | E-commerce helpdesk with AI agents that resolve common tickets automatically. | Live chat and AI chatbot (Lyro) that answers FAQs and product questions. |
| Best for | Growing stores consolidating support across channels | Small stores adding a chatbot without a big budget |
| Pricing | Paid, usage-based (verify current pricing) | Free tier + paid (verify current pricing) |
| Free tier | No | Yes |
| Visit Gorgias → | Visit Tidio → |
Gorgias vs Tidio: which should you pick?
Gorgias is the better pick for growing stores consolidating support across channels. Highlight: deep Shopify integration, though cost scales with ticket volume. Tidio makes more sense for small stores adding a chatbot without a big budget. Highlight: free tier, though advanced AI limited on lower tiers. If budget is the deciding factor, Tidio is the lower-risk starting point — it has a free tier and Gorgias does not.
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