Gorgias vs Gladly (2026)

Both are ai customer service tools for online stores. Here is how they compare.

	Gorgias	Gladly
One-liner	E-commerce helpdesk with AI agents that resolve common tickets automatically.	AI-assisted customer service platform organized around customers rather than tickets.
Best for	Growing stores consolidating support across channels	Brands wanting people-centric (not ticket-centric) support with AI assist
Pricing	Paid, usage-based (verify current pricing)	Enterprise, custom pricing (verify current pricing)
Free tier	No	No
	Visit Gorgias →	Visit Gladly →

Gorgias vs Gladly: which should you pick?

Gorgias is the better pick for growing stores consolidating support across channels. Highlight: deep Shopify integration, though cost scales with ticket volume. Gladly makes more sense for brands wanting people-centric (not ticket-centric) support with AI assist. Highlight: customer-centric conversation history, though enterprise pricing. Neither has a meaningfully cheaper entry point than the other, so the choice comes down to which workflow above fits your store.

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