Chatbase vs Gladly (2026)

Both are ai customer service tools for online stores. Here is how they compare.

	Chatbase	Gladly
One-liner	Build a custom AI support chatbot trained on your store's docs and pages.	AI-assisted customer service platform organized around customers rather than tickets.
Best for	Adding a trained AI chatbot to a store from your own content	Brands wanting people-centric (not ticket-centric) support with AI assist
Pricing	Free tier + paid (verify current pricing)	Enterprise, custom pricing (verify current pricing)
Free tier	Yes	No
	Visit Chatbase →	Visit Gladly →

Chatbase vs Gladly: which should you pick?

Chatbase is the better pick for adding a trained AI chatbot to a store from your own content. Highlight: train on your own content, though not a full helpdesk. Gladly makes more sense for brands wanting people-centric (not ticket-centric) support with AI assist. Highlight: customer-centric conversation history, though enterprise pricing. If budget is the deciding factor, Chatbase is the lower-risk starting point — it has a free tier and Gladly does not.

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